TOURS FEATURES

frontdesk™ is an affordable tour management system designed specifically to help small to medium-sized tour businesses to sell more tours online.

frontdesk™ is the only ‘total tourism delivery solution’ that delivers control, simplicity and flexibility to your business.

frontdesk™ Control

After frontdesk™ is installed on your Windows PC, you take back total control of your bookings, payments, tour descriptions, rates, and customers.

Unlike other internet booking systems, only frontdesk™ is synchronised in real time via the internet to the Open Booking Exchange™ technology (OBX™).

You never have to worry about updating available tours or maintaining manual allocations and block outs in another system.

It’s all totally seamless.

Once set up, your live tour availability is automatically distributed through major internet distribution channels such as About Australia.

The free personalised booking website lets your guests book and pay online securely, direct to you.

All offline and online bookings are automatically synchronised through frontdesk™. So you get a convenient, single view of your inventory in one location. No double bookings.

frontdesk™ Simplicity

Like all great ideas, frontdesk™simplifies everything.

Everything you need is managed through one simple graphic interface, which looks a lot like a paper-based booking diary.

You certainly don't need to be a computer expert to benefit right away. Many V³customers start with limited computer experience.

frontdesk™ Flexibility

frontdesk™ does more than sell more seats.

frontdesk™ will check-in passengers, manage passenger payments and expenses, manage passenger needs during their tour, and let you continue taking bookings over the phone.

You can also:

• Instantly add, move and cancel bookings.
• Set your pick-up locations.
• Add alternative descriptions and pricing for your products, eg set up a 'Scenic Tour', and a 'Scenic Tour with Lunch' for the same day with different price still taking the numbers from the one vehicle/vessel.
• Set the number of passengers per tour.
• Choose distributors and set commissions.
• Email confirmation of online bookings.
• Receive SMS notification of bookings in some locations.
• Personalise a ‘pricing rules engine’ including variable rates per tour for Adult, Child and Concession.
• Access customer and agent folios, allowing you to track expenses, process payments and manage passenger requirements.
• Generate business stationery such as tax invoices, receipts, bookings statements and registration sheets.
• Produce a variety of business management reports such as booking and commission reports.
• Get simple back office settlement processes associated with taking payments and settling commissions between you and your distribution channels.
• Use a customer relationship management (CRM) module.
• Be confident of secure data backup.
• Receive free software upgrades.
• Export financial information to MYOB.

Nothing else takes care of business like frontdesk™. It includes many of the features you would find in a large, expensive tour system, but it's so much easier to use.